Boing Baby

BoingBaby is operated by Nova Spark Group.

Returning your order

If you are not satisfied with your purchase, you may return items in their original condition within 30 days of delivery. Please include the tracking number. Once we receive the goods, the purchase price will be refunded. All returns must be registered first via our customer service at [support@boingbaby.com].

To qualify for a refund:

• The product must be unused and in its original packaging.
• Product labels must not have been tampered with.
• The product must be properly packaged for return.

If a product is returned in an unsuitable condition, we reserve the right not to accept the return.

I received a faulty item

If your item arrives faulty, please contact us immediately at [support@boingbaby.com] with:

• Your order number
• Which item is damaged
• A description of the issue
• Photographic evidence

For faulty, defective, or in-transit damaged items, there is no return charge — we'll cover the cost.

Damaged on delivery: If your parcel is damaged on arrival, please photograph it and send the photo to us. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit, or replacement without confirmation of damage from our support team.

I received the wrong item

In the unlikely event you receive the wrong item, contact us immediately at [support@boingbaby.com] with:

• Your order number
• The name of the item you ordered
• The name of the item you received
• A photo of the item you received

Exchanges

We're unable to process direct exchanges. If you'd like a different item, please return the original product to us and place a new order for the one you want.

Who pays for return shipping?

• Faulty, defective, or wrong item: Boing Baby covers the return cost.
• Change of mind, wrong size, or no longer wanted: the customer is responsible for the actual cost of return shipping.

Cancellations

If you wish to cancel your order, please notify us at [support@boingbaby.com] within 24 hours of placing it. After this window, we reserve the right to refuse cancellation if your order is already being processed or has shipped.

Because some of our goods ship internationally, transit times can be longer and are outside our control. If your order is already on its way, cancellation is not possible — please wait until you receive it and return it to us following the steps above. You can still notify us of your intended cancellation in advance.

Please always feel free to reach our customer support team at [support@boingbaby.com].